Issue 153 – 05 | The Operational Excellence Manifesto

Download the official Operational Excellence Manifesto from Change This !
Read or download it here
Download the official Operational Excellence Manifesto from Change This !
Read or download it here
I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…
In William Shakespeare’s “The Tragedy of Hamlet, Prince of Denmark” (usually referred to simply as “Hamlet”), the main character, Hamlet, uses the phrase “undiscovered country” to refer to what lies beyond the grave – the afterlife – and our lack of knowledge of it, and our fear of it. As it is with death, so…
Several years ago I had an awakening. I came to the realization that technology, by and large, did not live-up to its promises and that this gap between promises and reality was ever widening. This was (and is) especially true of business information systems – most usually referred to as Enterprise Resource Planning (ERP) systems….
Transformation… I am hearing more and more talk about how companies are seeking to transform themselves, or that they are launching a transformation initiative. And as expected, there is the corresponding increase in transformation conferences, symposia, articles and books. But what is “transformation”? One definition for transformation is; “a thorough or dramatic change in form or appearance.”…
There is a lot of content created around Operational Excellence and its companion disciplines – including; Leadership, Lean, Six-Sigma, Theory of Constraints, Project Management, and so on – which together comprise Operational Excellence (including the content produced by myself). But are all of these concepts as “new” as some would have you believe? Have they…
Dear Readers: I am deep in the throes of finishing my first book and am working diligently on completing the first draft before I send it to the butcher (ie. Editor). My target date is end-of-December (which is reasonably attainable). As such, I find that I am not really able to parse my attention and energy…