Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Don’t Be Arrogant; You Need Your Customers More Than They Need You.

Like many consultants, I travel quite a bit and spend a fair bit of time at airports as a result.  And since I live in Germany and my clients are (mostly) in Europe and in the States, my most popular route (once a month on average) is flying United Airlines between Frankfurt (FRA) and Newark…

Deepfakes and the Uncanny Valley

Deepfakes and the Uncanny Valley

Introduction Did you ever look at a video clip, or a sound bite, or a picture and it made you uneasy; but you couldn’t quite put your finger on it?  Chances are that it made you uneasy because it wasn’t real.  Rather, it was intended to make you believe it was real; to fool you. …

Respect the Neural Network of Your Business

Respect the Neural Network of Your Business

Earlier this year I shared a tale of woe.  One of my long-term clients had suffered a ransomware attack due mostly to the negligence of the business leadership to be respectful of the need to maintain their information technology infrastructure and be vigilant against external threats from bad actors (along with internal threats from system…

Outliers Inn; More COVID nonsense, computer hygiene, and more beer

Outliers Inn; More COVID nonsense, computer hygiene, and more beer

In this episode, JP shares his experience with the “mandated” COVID test to come back to the States from Germany; apparently, it is on the “honor system” because nobody actually wanted to see the results. From there, we discuss the need for good “computer hygiene” after one of JP’s clients caught a “ransomware virus” –…