Design Thinking for Operational Excellence

Design Thinking for Operational Excellence

I was the Chairman at an Operational Excellence and Business Transformation conference in Amsterdam this past March (2023) which was produced by CParity.  The lead-off workshop was on Design Thinking and was being delivered by Sean McGuire, a Senior UX Architect from Microsoft and author of the book, “Billboard Design Thinking”. I must admit; my…

Establishing Kill Chains in Business Operations

Establishing Kill Chains in Business Operations

In my book, “State of Readiness” is a brief discussion on “Effects Chains” (pgs 271-277); which is really a re-branding (for purposes of sensibilities) of “kill chains” that I borrowed from military parlance and adapted to business. In the context of the military, a kill chain refers to a series of stages or steps that…