Welcome to Episode 34 of The Outliers Inn – Andy Dobson. Topic: In this episode, your hosts, AntlerBoy an JP, start by lamenting the software industry and their almost arrogant – sometimes not almost arrogant – disregard for the customer and the user experience. Not that software companies will ever change, but rather a resignation that…
It seems that not a day goes by without our reading about someone getting caught in the processes of a system – aggreged not (necessarily) by nefarious intent, but by a process that didn’t take into consideration some set of circumstances. Sometimes, the angst endured is amplified by the subsequent processes initiated in a chain…
Welcome to Episode 16 of the Outliers Inn podcast: Agile development in the public service industry. Topic: Join Antlerboy and JP as they talk with Matt Barnaby where they discuss the application of agile development practices in the public service industry. Hosts: Joseph Paris & Benjamin Taylor Guests: Matt Barnaby Click here to listen now!
Welcome to Episode 9 of The Outliers Inn podcast: Customer Engagement. Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager. Hosts: Joseph Paris & Benjamin Taylor with guests Michele Battle-Fisher, Joe Dager Listen here
Something is seriously wrong… The healthcare industry as a whole in the United States is corrupt, dysfunctional, ineffective, and inefficient. And regardless of “party affiliation”, everyone appears to share this opinion. The only real disagreement (and a heated disagreement at that) is what should be done about it, and whether what has been done to date…
