Leaving a Positive and Indelible Mark

As we get older, it’s interesting what we recall from our youth and the impact it had upon us – even if we didn’t know it at the time.  For me, I was blessed with having several teachers who supported me and influenced me a great deal. There was Ms. Blair, my 3rd grade teacher. …

operational excellence

Operational Excellence – A Personal Case Study

I write often about Operational Excellence.  How we live in a world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA).  How time is the enemy of the 21st century company and that the organization that knows and trusts its capabilities (and also where they are lacking) is better prepared to synthesize decisions from imperfect data – operating…

eliminating waste

Eliminating Waste

If you ever find yourself saying; “There must be a better way”, I can guarantee you that there is.  All we must do is find it.  And, once a successful solution is suspected, try it.  And when found, implement. One of the biggest stones in my shoe was scheduling appointments and calls.  It was a…

The year in review: 2011

The Year in Review

It’s been another one of “those years”… However, it is certainly not as bad as everyone thinks – or the media would have you believe – or the politicians would manipulate you into behaving as if it is. If you follow the news (and I am sure you do), the year has been one long…