We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
For every company, it’s a jungle out there… Every day, every moment, you are either the hunter or the hunted. The strong and the skilled survive while the weak get cut from the herd to be killed and eaten – or just fall back and left to die. And the pace gets quicker each and…
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not…
Lessons on Air Travel… Unlike most people I know, I actually enjoy flying. It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time. If there is a layover involved, I want a MINIMUM…
