Welcome to Episode 34 of The Outliers Inn – Andy Dobson. Topic: In this episode, your hosts, AntlerBoy an JP, start by lamenting the software industry and their almost arrogant – sometimes not almost arrogant – disregard for the customer and the user experience. Not that software companies will ever change, but rather a resignation that…
Welcome to Episode 9 of The Outliers Inn podcast: Customer Engagement. Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager. Hosts: Joseph Paris & Benjamin Taylor with guests Michele Battle-Fisher, Joe Dager Listen here
We all remember poor customer experience, and we are not afraid to share the poor experiences we have had with others – perhaps even going out of our way to share using social media as the medium for our opinions? How many times have we read bad reviews on hotels or restaurants as compared to…
For every company, it’s a jungle out there… Every day, every moment, you are either the hunter or the hunted. The strong and the skilled survive while the weak get cut from the herd to be killed and eaten – or just fall back and left to die. And the pace gets quicker each and…
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not…
“You need what?!” … “It will take how long?!” I have uttered these two questions more than any others during my move to Frankfurt, Germany. It seems that everything has involved a considerable process –a rather slow and convoluted process at that. More often than not, the experience has been frustrating, comical, and largely absurd….
