The Outliers Inn – Episode 34 – Andy Dobson
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The Outliers Inn – Episode 34 – Andy Dobson

Welcome to Episode 34 of The Outliers Inn – Andy Dobson. Topic: In this episode, your hosts, AntlerBoy an JP, start by lamenting the software industry and their almost arrogant – sometimes not almost arrogant – disregard for the customer and the user experience.  Not that software companies will ever change, but rather a resignation that…

Business Rule #1: The customers have a choice – Make sure they pick you!
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Business Rule #1: The customers have a choice – Make sure they pick you!

For every company, it’s a jungle out there… Every day, every moment, you are either the hunter or the hunted. The strong and the skilled survive while the weak get cut from the herd to be killed and eaten – or just fall back and left to die. And the pace gets quicker each and…

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Excellent Customer Service Is Only Necessary If There Is A Choice

Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not…