2009-Feb; Operational Excellence By Design eNewsletter
Featured Articles: So – Are you telling me you’re going out of business?… Eliminate Unnecessary Customer Calls Engine Fire In-Flight: Now What?
DetailsSo, are you telling me you’re going out of business?
This is a question that I recently felt compelled to flat-out ask a COO of a publicly traded Fortune 500 company in response to a series of comments he made to me during an engagement interview. His shocked response was, “Of course not…!” There was obviously a disconnect someplace. To be sure, we are living…
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2009-Jan; Operational Excellence By Design eNewsletter
Featured Articles: Are You Easily Distracted? … Hello! Avoiding Rick During Turbulent Times The Brand: What is it & How Important is it?
DetailsA New Beginning
I am going to call 2008 “The Year of Quicksand”. 2008 started-out relatively strong and at-ease – but this proved deceptive as the observable global heath was hiding the real rot underneath. All it took was one miss-step, and the struggle began. And it seemed that the more we struggled, the deeper we sank –…
DetailsQuestion: How do I Increase My Sales in a Down Economy? Answer: Sell.
I have been reading countless articles, and listening to as many newscasts, that all forecast a dismalHoliday season for retailers. And it seems that every retailer is warning their investors to prepare for the worst: lower overall sales, lower margins, lower same-store sales, etc… The news is grim, as customers reportedly tighten their purse-strings in…
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The 7 Wastes
We are living through testing times… Our governments are being tested as they try to enact programs to instill confidence in the economy and their constituents. Companies are being tested as they are forced to react to dramatic challenges in the marketplace that have seemingly materialized overnight and without warning. Individuals are being tested…
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