With fifteen years of international work experience, Caroline Bondier joined with KONE Corporation in 2011 as a CRM Business Analyst and has moved up the ranks of leadership to her present position as the Director, Process Development and Program Management for KONE’s Modernization Business Line. After some struggle to find work, Caroline started her career in document coordination at NOKIA as a subcontractor before moving on to the sales and marketing development for Finnish based Citec group. She moved on to KONE in 2011, starting in IT and process development with a focus on CRM. Caroline moved to the business operations side of KONE in 2014 driving business transformation in the tendering and ordering processes and in 2017 took on the newly create role of process development and program management for modernization business line.
Caroline describes herself as an “excellence ideologist”. She does not adhere to any one way or doctrine for achieving excellence, but rather looks at the opportunities to become better holistically. We talk about the “KONE Way”; what it is and how it supports the pursuit of the company strategy. The KONE WAY is actually a reference in the Nordics. Maybe not as well-known as the “Toyota Way”, but the way we operate. The point here is not to talk about KONE products, but to explain the importance of our operating model (which is fairly advanced according to benchmarks), how it supports achieving our results, how big the challenges have been, and what’s her role is in it. And we talk about her general philosophies, experiences, and approaches she has had over her career.