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How you communicate is more important than communicating
Communication, quite simply, is the act of transferring information from a source to a destination. And those who lead – as well as those who aspire to lead – must recognize and understand the importance of communication, as well as gain a command of the skills to communicate effectively. The variety of the “envelopes” –…

Lessons from Mt. Stupid
A few months ago, I was asked to conduct a Workshop, deliver a Keynote, and Chair a three-day Conference on Manufacturing Process Excellence in Europe, produced by the Process Excellence Network (PEX), a division of IQPC, and held in Munich, Germany. Although that was a lot to ask of me, the line-up of speakers and content was pretty strong…

“Nomads at Last” – Redux
It’s January 2020. I have just made a pitch to the corporate big-wigs for a way to reduce their real-estate costs (premises including rent and utilities), their corporate travel costs, even their carbon footprint using the latest telephony and collaborative applications. I postulate that they will even see an increase in productivity while improving their…

They are dumb
I had a project where I was hired to try to help turn a company around. The challenges faced existed across the entirety of the company. In fact, there was no function of the company that was operating at an acceptable level. This company was very sick. The owner of the company and I made…

CLUBLINK Life – Golf Fundamentals for Business – Spring 2016
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Is Your Customer Service Lean or Anorexic?
Lessons on Air Travel… Unlike most people I know, I actually enjoy flying. It’s mostly the result of an attitude that I project when taking a trip, coupled with an amount of planning and making sure I get to the airport well ahead of time. If there is a layover involved, I want a MINIMUM…







