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I am going to call 2008 “The Year of Quicksand”. 2008 started-out relatively strong and at-ease – but this proved deceptive as the observable global heath was hiding the real rot underneath. All it took was one miss-step, and the struggle began. And it seemed that the more we struggled, the deeper we sank –…
Excellent Customer Service Is Only Necessary If There Is A Choice
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not…

“The Time to Fix the Roof When the Sun is Shining” – Irish Proverb
Let’s face it, Americans have short memories… There are some people in the world that continue to kill and cause mayhem over some transgression that happened so long ago that the original cause has long been forgotten, clouded, or even corrupted, and is irrelevant to life today. There are the Balkans, the Middle East, and…

State of Readiness | Kevin Robinson, Toyota Alumni
About the Podcast My guest today is Kevin Robinson, Managing Director of OPEX Performance Solutions Ltd and Toyota Alumni; having spent over 28 years at Toyota UK at the Deeside Engine Plant; starting as an Engineer in 1991 and working his way up the ranks until retiring as the General Manager of Manufacturing Operations. Rather…
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One of my colleagues wonders why I don’t eat – I often go until late in the afternoon until I take my first bite of the day. My simple response is that I don’t like to eat. I don’t enjoy eating for nourishment. But I do enjoy dining and the entire dining experience. I…




