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Let me start by just “laying it out there”: I am a Giants fan and have been all of my life. And I believe that Giants fans are some of the saltiest, most cynical and hardened of fans. For instance, we believe that the “prevent defense” really means to prevent us from winning, as opposed…

The Antidote for VUCA is OODA
The date is September 15, 2008. The crisis in subprime mortgages had been going on for a little over a year. It was triggered in the last half of 2006 when house prices began to fall as the housing bubble in the United States burst. This caused those who had taken NINJA (No Income, No Job, or Assets) loans to buy…

State of Readiness; Aaron Roe – Global Process Owner at Roche
I invite Aaron Roe, presently the Process Owner of Customer Experience at Roche Diabetes Care, as my guest on this episode of “State of Readiness“. This is a really great conversation full of enthusiasm and passion. Aaron Roe has spent the last 15 years at Roche, holding positions and roles including; Commercial Excellence Director, Business…

The High Cost of Acting Without Planning: Why Communication and Preparation Are Cornerstones of Success
We often talk about the need for speed, but speed without direction is chaos. It is far better to achieve and increase velocity; which is speed with a vector – a direction, purpose. For those invested in Lean principles, PDCA starts with “Plan”, but all too often and to their risking doom, organizations start with…
Best Practice Transfer and Replication
BlogTalkRadio: Quality Conversations, The Global Voice of Quality. Quality Conversations, serves as a platform for communicating the best and brightest strategies, methods and tools for all those interested in improving quality and business process excellence within their companies. QC initiates dialogue with local, state, and national experts in many of the well-known quality disciplines as…




