Welcome to Episode 14 of The Outliers Inn podcast: Service Design. Topic: Join JP and AntlerBoy as they learn about the thought process behind Service Design and where it can be applied and how it relates to Operational Excellence. Hosts: Joseph Paris & Benjamin Taylor Guests: Marina Terteryan Click here to listen now!
Welcome to Episode 12 of The Outliers Inn podcast: Game Theory Topic: It’s all fun and games until… you hit a Nash equilibrium. JP and Antlerboy explore the games people (and organisations) play, going from Stratego to politics to framing, re-framing, and how to challenge the rules of the game. If that sounds a little dry, wait…
I devote a lot of my time helping people and companies get from their present reality to some new reality. It is rarely easy and – although almost always considered a success – the success is not quite as complete as it could be. This is the norm; the expectation. And this is not because…
Welcome to the latest podcast from the Outliers Inn – Episode 11 Topic: There are laws of nature, which are absolute. If we find an error in these laws, it is not nature which is wrong, but our understanding of nature that is wrong. Compare this with laws made by man which, as such, evolve…
Welcome to Episode 8 of the Outliers Inn podcast – Operational excellence in Government – an impossible dream? Topic: Despite Benjamin’s protestations, the pair and their illustrious guests are brought down by the challenges of operational excellence in Government. Ed Straw, former PwC partner, think tank and national relationship counselling organisation board member, and author of Stand…
Welcome to Episode 7 of the Outliers Inn podcast series- Harnessing Complexity Topic: Join us this month as we discuss the evolution of complexity in the modern business world with our guests George Danner and Trevor Hilder. George describes a future where progressive firms embrace complexity rather than run away from it. This future is characterized by…
