So – Are you telling me you’re going out of business?…
Eliminate Unnecessary Customer Calls
Engine Fire In-Flight: Now What?
Operational Excellence by Design
– A cross-disciplinary approach in the pursuit of perfection.
ANNOUNCEMENTS & EVENTS
6th Ranked Business Partner!
In keeping with a trend that spans decades, XONITEK Corporation has once again been recognized as a “Top Performing Partner” for Exact Software, and has achieved the ranking as the #6 Business Partner for Exact Software.
Joseph F Paris Jr, President of XONITEK Corporation, has been named the lead Keynote Speaker to kick-off the conference. In addition to Paris, there will be other speakers and workshops by nationally recognized experts from industry leaders such as: BP, Suncor, Bayer, Ineos, Honeywell Geismar, Nova Chemicals, SABIC, EVONIK Degussa, LyondellBasell, Air Liquide, Strategic Works Systems, International Paper, Allied Reliability, KurMeta Group, Reliability Management Group, and Menawat.
Are your call center costs way too high? Are your customers’ experiences way too low? Poor customer care is not only pervasive and widely publicized, but seems to be getting worse. But far worse are the companies where the customers are frantic and frustrated. After a bad service experience they leave, tell everyone they know, and broadcast their disillusionment over the Internet. Is there a way where everyone can benefit?
Established and documented work processes are not just for safety or emergency situations. They have made their way into industries and situations where it has been assessed that it is important to get it right. In SIX SIGMA and LEAN efforts, checklists are alive and well in mistake-proofing (Poke Yoke) the environment. Checklists are part of life in MANUFACTURING, PROJECT MANAGEMENT, and in the MILITARY. Can your operations department, shift, or work cluster consistently land safely when both of your engines are crippled?
Customer Calls Reliability 360; Addressing Future Challenges @ the Speed of Light?
by Philimar Menard
Risk calculations are not easy, but necessary. And stale, ideology, rigid and outdated guidelines, bureaucracy, the good old boy system, and yesteryears glory days will not propel your company forward. The skills required are not something you can get over-the-counter, via a book, or some clever tool. What is required is an extremely disciplined skillset that requires years of crafting by connecting the dots and staying abreast of this fast changing world.
A value proposition is a clear statement of the tangible results a customer gets from using products or services; results that speak to critical issues being faced. That being said, what kind of tangible results do we see in ERP?
Broadcast from 1340am in Philidelphia, the “GFO Boardroom” is a weekly radio show featuring business leaders who speak about the keys to building a successful organization. The topics range from management, business culture, customer development and retention, succession planning to strategic planning.
August 2019 Monthly Musing We are in the “Dog Days of Summer”, the period between early July and early September. The origin of the phrase is from the heliacal rising of Sirius, also known as the Dog Star in the constellation Canis Major (Large Dog). It’s the hottest period of the year (at least in…
March, 2020 Monthly Musing “Do what you can, with what you got, from where you are.” – Teddy Roosevelt “Readiness is not about when things go right, but what you do when things go wrong.” – Joseph Paris Founder’s Corner Never let a serious crisis go to waste In…
Issue: 2017-05 May 2017 Founder’s Corner Briefing; A State of Readiness Joseph Paris It’s taken a long time-but the time has finally come. The release of my book, ” State of Readiness“, has arrived. My project officially started almost two and a half years ago. That was the day I formally sat down…
Sponsored By Issue: 2016-6 June 2016 Founder’s Corner I say Tomato, You say Pomodoro Joseph F Paris Jr Communication. We talk about how important it is. How critical it is to have in any endeavor in order to move the ball down the field and, ultimately, for success. Yet in almost every instance where…